From recruitment to innovation


Tom Lakin started his career at Resource Solutions as an onsite recruiter with one of our technology clients. Today, he is a manager in our Innovation team, working with some of the world’s leading brands to improve their recruitment processes, using the latest tools and technologies.

We speak to Tom about his career journey at Resource Solutions and what he loves about his new role.

What interested you in Resource Solutions?

“After seven years in agency recruitment, specialising in graphic design and digital marketing, I made the decision to move to an onsite role. What initially attracted me to Resource Solutions was the types of forward thinking and innovative clients I would have the opportunity to work with. From my first conversation, the pace of growth at Resource Solutions was obvious, and that buzz was incredibly infectious.

How did you move from onsite recruitment into innovation?

I was lucky to spend over three years onsite with Resource Solutions at one of the world’s most innovative technology companies. The client was very curious and was always challenging us to be creative in our talent acquisition strategies. I loved this part of my role so when I saw that the Innovation team at the head office was growing, I jumped at the chance to further my career in this area.

How were your skills transferable? 

The role of the Innovation team is to identify innovative opportunities for both Resource Solutions and our clients. Having lived and breathed onsite recruitment for several years, it has enabled me to intuitively assess what will add value and what won’t.

What do you enjoy most about your job?  

We have a diverse range of clients, so I love getting the chance to meet thought leaders from across a huge array of industries, from financial services, consulting, media, pharmaceuticals etc. It may sound clichéd, but no two days are ever the same. The role also requires me to research consumer and talent trends, which is fascinating, and adds a creative aspect to the role.

What do clients think of the new innovations?

Clients are often amazed at the pace of change. A recent example is virtual and augmented reality – the latest enhancements provide an incredible, immersive experience which has endless opportunities for talent acquisition and engagement. It’s fantastic when a client tells us that something we have introduced to them solves a real problem or pain point.

What skills do you need to be a successful at Resource Solutions?

Being obsessed with client service and a genuine team player are requirements across all our accounts but other skills will depend on the client and role. You will need to be process-led for some roles whilst others require a more creative approach. Integrity and ethics are also essential, particularly for onsite recruiters, who are trusted advisors to our clients.

What is your favourite memory to date?

For me, it was when it was announced that we had been awarded an account which remains one of the biggest financial services RPO contracts globally. On a somewhat different note, seeing my colleagues wearing inflatable sumo suits in Covent Garden for our charity day is something I am unlikely to ever forget!

What advice do you have for someone considering a role here?

Contact our internal resourcing team to find out more. The resourcing team recruit for all of our accounts as well as for our head office. They know the culture, personality and nature of each of our clients so they can genuinely help you to find your perfect role within the Group.”

I love getting the chance to meet thought leaders from across an array of industries. It may sound clichéd, but no two days are ever the same.

Interested in a career with fantastic internal mobility opportunities? Contact our Head of Resourcing, or call +44 (0) 20 7379 3333.

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