Onboarding remotely to keep new hires engaged

woman wearing glasses smiling at tablet

As businesses take further steps towards remote working and digital onboarding, it’s crucial to give new recruits a personalised experience and positive first impression both before and after they've started. With all the trepidation that comes with taking on a new role, this can be intensified when it all takes place remotely. So, how can employers keep new talent engaged and enthused about their new role?

Create an intro video

Give your new hire a personal welcome to the company with a virtual tour of the organisation and an introduction to their new team. A lack of face-to-face interaction can be isolating, so use the video to express your enthusiastic welcome and what they can expect to happen during the onboarding period. When starting out remotely, giving new hires a flavour of the business and their immediate team will help them to get a better sense of the company culture when they're able to set foot in the physical office.

Be prepared for counter-offers

Almost 41% of professionals have received a counter-offer when accepting a new role, so engage regularly with your new recruit. We find that the first and last weeks of an employee’s notice period are the times when they are most likely to receive a counter-offer from their current employer, so pay extra attention during these times.

Provide reassurance

In the current climate, security and support are essential to quell anxieties or uncertainties your new employee might have with starting a role remotely. Be mindful that you’ll need to communicate regularly and answer any questions they have about how the onboarding process will work.

Sending regular updates will help to keep your new hire engaged and ready to start at home — this could be internal newsletters about what’s happening within the department with links to useful resources, as well as updates on projects so that they already have an idea of their tasks during their first week.

Embed into the team culture

Impress upon your new hire a sense of community from the outset by getting them involved in the team. Add your new team member to WhatsApp or Skype groups and schedule social video calls to introduce your new starter to colleagues and key stakeholders.

Think about whether there are any team rituals that you can continue remotely. For example, instead of an in-person welcome lunch, why not consider sending lunches through a delivery service? Depending on the size of your team, enjoying those meals over a group video chat could be a fun way to welcome a new team member — prioritise small talk and getting to know your new hire before turning to work chat.

Provide a new starter pack

Something you may have previously left until induction week is providing a new starter pack. But providing useful links to resources such as HR contacts, internal processes, training sessions, how to request leave, FAQs and benefits information will allow many questions to be answered prior to your new hire’s start date.

Want to do something different? Make your new starter pack interactive with short quizzes about the company’s key messages and processes — you want your hire to feel they are integrating into your organisation before they go online on day one.

Provide an organisational chart

Remembering names and roles can be difficult even when you are seeing people face-to-face daily as a new starter, so when remote onboarding it is important to help an individual get to grips with the organisation structure and ‘who sits where.’ The best way to do this is to provide a clear organisational chart in your starter pack.

Test your technologies

Confirm that all technology you make available to your new recruit is in working order before their first week. Ensuring that video chat technology and email access is in working order will be crucial at this stage. Assign someone in your business with technology expertise to be available to set up systems prior to the start date to ensure your new starter isn’t troubleshooting on day one.

Make HR paperwork paperless

One of the most dreaded parts of starting a new role are the hoards of paperwork that new hires are required to sign and return. While many businesses have already transitioned to digital paperwork, a centralised platform such as Gusto can help you to keep all documentation in one place. You can also send out paperwork digitally using tools like Docusign or DocHub, but be sure to send them well in advance of your new hire’s start date.

Download our Guide to Remote Onboarding for more tips and strategies to effectively manage from home.