"For me, the highlight has been seeing the loyalty of our employees and the way they came together to get the business through this challenging period. I knew we had a strong culture, but it takes an unprecedented crisis like this to test it. It’s been absolutely heart-warming to see and I want to thank all of the Group’s employees for their teamwork, resilience and commitment."

Robert Walters | Chief Executive

An award-winning employer of choice

As an employer, the Group is dedicated to offering long-term careers of purpose to our employees, and we recognise the unique contribution and value that each person brings to our team.

Despite the pandemic, we remain committed to offering our people long-term careers, and in 2020, we promoted 786 employees, 55% of which were women, and delivered over 280 leadership coaching sessions globally. By retaining the best talent, we are better able to build a loyal client and candidate base for our business, ensuring lasting, sustainable growth.

Browse the gallery of our latest employer awards and commendations.

Get a first-hand account of life at the Robert Walters Group >

"In 2020, we continued to demonstrate our dedication to developing our employees, despite the challenges posed by the pandemic. We partnered with over 100 members of our management team, providing them with tailored coaching to help them lead effectively through the pandemic."

Indy Lachhar | Group Talent Development Director

Employee engagement enabled by technology

Our ability to keep our employees engaged and connected has been underpinned by our strong technology infrastructure. Fortunately, we were well prepared for remote working, which was necessitated by the pandemic, as we’d previously completed a global rollout of Microsoft Surface Pros, so we were able to seamlessly transition our people to working from home.

We have used Workplace, Microsoft Teams and Zoom to stay connected and support our culture while working remotely. Our teams have shared lunch-and-learn sessions, quizzes, virtual Friday drinks, coffee break trainings and business development days, as well as celebrating Black History Month and Pride online. These tools even allowed us to run our annual Global Charity Day, with most fundraising activities taking place virtually. It has also enabled the Group's leadership team to keep communicating with all our people through video updates and live Q&A sessions.

"My first interview with Walters People in Amsterdam left me with so much excitement and energy. I knew that joining would offer me more than just a job. At every stage of my career, I have felt empowered to drive the business forward and that there are no limits to future growth."

Huib-Jan Verhoef | Director, Walters People

Supporting employee wellbeing

Throughout the year, we have been very conscious of the impact that the pandemic and related pressures could have on our employees’ mental health. We have encouraged our people to make use of our global Employee Assistance Programme, which offers counselling to any employee who may need it.

We were also proactive in producing materials on preventing workplace burnout and managing mental health in the remote workplace, which we shared with our people. Our HR teams have also shared wellbeing advice and resources on Workplace to support employees throughout this period.

"The idea of working in recruitment was put forward to me when I came to Robert Walters as a candidate working overseas. I didn’t think I met any of the prerequisites needed to be a recruiter; nonetheless, the consultant I met with could see my potential."

Kimberlyn Lu | Country Manager, Robert Walters Malaysia & Philippines

Growing an inclusive culture

While this year has shown us that our culture is a strength, we’re also aware that we can do more to improve, especially in the area of equality, diversity and inclusion (ED&I). In September 2020, the Group's Operating Board appointed Pearn Kandola as our global ED&I partner. They undertook a confidential employee survey and ran employee focus groups in order to assess the Group’s ED&I strengths and areas for improvement.

We had a high level of engagement from employees with over 1,500 people completing the survey and nearly 100 individuals taking part in the focus groups.

Learn more about our strategy and approach to ED&I >

"The Group has always supported me with coaching, mentoring and unique opportunities throughout my career. Now, as CEO, I'm passionate about developing our home-grown talent and helping our people progress through the business, just as I have done."

Norma Gillespie | CEO, Resource Solutions